All Cancellations / Exchanges / Returns must be approved and are subject to  manufacturer's policies and / or restocking and administrative fees as noted below.  The following is subject to change without notice...
Cancellation Policy: 
If you change your mind and decide to cancel your order, please notify us within 24 hours of placing it. If the order has not been processed for fulfillment, we can honor the request and refund your payment in full.  Orders cancelled after processing may be subject to administrative and restocking fees.
Defective, Damaged or Missing Items:
In the unlikely event that an item(s) from your order arrives damaged, please contact us within 48 hours of delivery to facilitate a service call and / or exchange. You’ll need to email us photos of the damaged merchandise during that time.  If anything is missing from your order, please contact us immediately so we can send you a replacement. In the event that a replacement cannot be provided, we will refund you in full.
Custom Orders:
Custom-Order products can only be cancelled up to 48 hours after purchase. Please note, if fabrics for custom-order products have been ordered and / or cut, you may be subject to a charge.
For return-eligible items only, all eligible returns must be returned within 30 days of delivery, unused and in perfect condition in the original, unmarked packaging.  Please contact us to arrange for eligible returns.  You will be refunded for the total purchase price, less the original shipping cost plus the return  shipping cost.  Refunds will be issued back to the original form of payment. Additional restocking fees may apply subject to the manufacturer's policies.